Frequently Asked Questions

I have a green border around an application window
The green border is an indicator that the application you are working with has been automatically contained in a virtual containment by the Fast Assist Client Security Agent.

The Fast Assist Client Security agent will have a visible red square icon in the system tray with a white C and says "Fast Assist Client - Security" along with a version number when hovered over with the mouse.



Typically any process contained in this way is submitted for analysis by AI and then by human software security engineers using our Valkyrie platform.

This provides "bullet proof" protection from Ransomeware and other unknown process threats even if no other security layer recognizes the malicious process.

There is a 4-hour SLA for our premium client security service for a verdict to be determined on a process to determine if it can be trusted or not.

While the virtual containment doesn't interfere with the execution of a process it does prevent it from making changes to actual files, registry entries, etc and instead creates virtual copies of these things to allow the process to believe it is doing what it was intended to do.

While this is fine for some things, if you are attempting to install an application that you trust and the setup/installer or a process spawned by it is automatically contained, the installer will appear to go through the process of doing its installation successfully but the install will not take.

In these cases, open a trouble ticket or call our Service Desk and we can check our Security Dashboard and white list the process that is being auto-contained so long as you can verify that you got the installer/setup file from a trusted vendor source.

Whitelisting will generally take effect within a few seconds to a minute and you will need to re-run the installer.  We can also remote in interactively to assist with one of our managed endpoints as well.

Auto-Containment of unknown, unrecognized processes is just one of several layers of advanced endpoint security that our Client Security provides.

Click here for more information about the Fast Assist Client Security Agent


 Last updated 07/29/2020 10:40 am

Please Wait!

Please wait... it will take a second!